Warranty And Crash Replacement
Extent of the warranty
Veloce warrants its products to be free from defects in materials or workmanship for a period of two years (three with registration) from the original purchase. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through velocebikewheels.com or the dealer where the wheelset was purchased. Original proof of purchase is required.
Limitations of liability
A claim accepted by Veloce under these guarantee conditions explicitly does not imply recognition of Veloce's liability for any damage suffered by the owner or by third parties. Any liability on the part of Veloce for consequential damage is hereby expressly excluded. Veloce's liability is limited to the provisions of these guarantee conditions, unless a mandatory legal provision dictates otherwise.
The warranty does not apply to wheelsets that are:
- damaged by a crash.*
- do not use the supplied Graphene Pro brake pads.
- incorrectly installed, adjusted or maintained.
- used for commercial rental use.
- Wear and tear from normal use.*
*This warranty does not cover damage to the product caused by a crash, impact damage, misuse of the product, failure to comply with the manufacturer's specifications for use, or other conditions in which the product is exposed to forces or loads outside the design.
*This warranty does not cover damage caused by the use of parts from different manufacturers. This warranty does not cover damage caused by the use of parts that are not compatible or suitable.
*This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage from normal use, non-maintenance according to Veloce recommendations and/or driving or installation under conditions or applications other than recommended.
Veloce reserves the right to seize products that are deemed unsafe by us.
All Veloce wheels are provided with a crash replacement for 2 years. If your wheels are damaged as a result of a crash please contact us and we will see if it is possible to repair the wheels, or to get a special discount on a new replacement wheel set or rim. Proof of damage or return of the damaged wheel may be required in order to qualify. We will not be able to cover any shipping costs for returns.